You can choose between different service offers and delivery methods:
Itella SmartPOST parcel machine – When the product arrives at the parcel machine, you will be notified by SMS, which contains the door code, the location of the parcel machine. Vending machines are located in shopping centers and are accessible during the opening hours of the grocery store located in the building.
DPD parcel machine – When the product arrives at the parcel machine, you will be notified by SMS, which contains the door code, the location of the parcel machine. Parcel machine is open 24 hours and is usually located at the entrances of various shopping centers.
Venipak– When the product arrives at the parcel machine, you will be notified by SMS, which contains the door code, the location of the parcel machine. Parcel machine is open 24 hours and is usually located at the entrances of various shopping centers.
International Currier – If the order is sent to the post office, you will receive an email on call with the relevant information. (Usually 5-14 days)
The customer must check the correctness of the contact information provided before placing the order, in order to avoid delays and misunderstandings in the delivery of the products.
Import Taxes and Duties
International orders may be subject to customs duties, import taxes, or additional fees upon arrival in your country. These charges are not included in the product price or shipping cost and are the responsibility of the customer.
Orders Within the European Union (EU)
For shipments within the European Union, no customs duties or import taxes are applied, as Estonia is part of the EU customs union. Standard VAT rules may apply according to the destination country’s regulations.
Orders Outside the European Union
For shipments to countries outside the European Union, additional customs duties, import taxes, and other applicable fees may be imposed by the destination country’s customs authorities. These charges are not included in the product price or shipping cost.
It is the sole responsibility of the customer to ensure compliance with their local customs regulations and to cover any additional costs that may arise upon import. We recommend that customers familiarize themselves with their country’s import policies before placing an order.
In the event that customs fees are not paid by the customer and the shipment is returned to us, any return shipping costs incurred may be deducted from the customer’s refund.
The seller is not responsible for delays and misunderstandings in the delivery of products, if the delay or misunderstanding is due to the inaccuracy or incorrectness of the data provided by the customer when placing the order.
Informs, if the customer’s product does not reach the customer in good condition and in a closed package, the customer’s product must be notified to the e-shop by sending a relevant letter to the e-mail address: epood@glamuur.ee